Topic by Morten Hørning Jensen
I have s installed on a Mac and it keeps going offline. It will not connect again unless I shots it down and restarts.
I find no system in when it happens. It is a MacBook and I do not reboot but just close it
morten
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Sugarsync continues to go offline
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[Solved] Stuck in "syncing folder changes" (16 Comments)
Topic by pabuisson _
Content
I'm using SS to sync files across 2 different computers. And it's been a while that my home computer keeps stuck on "Syncing folder changes" status (which means I got a message box asking me to confirm when I try to quit SugarSync). But when I check the "File transfer status", there's absolutely no pending upload/download file.
That's not really annoying but I guess that's not the expected SugarSync behaviour ;)
Any idea where it comes from (and maybe how I can restore a normal behaviour ?)
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Files stuck in upload queue (45 Comments)
Topic by Douglas Abrams
Summary
Old files stuck in my upload queue will never upload while newer files are uploadedContent
I have 28 files stuck in my upload queue. New files on this same machine are uploaded properly, but these 28 files are just stuck in the queue and never upload. Is there some way to clear the upload queue?
Thank you.
Sincerely,
Douglas
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Excel file problems
Topic by Michael Allen
Summary
When working with a excel file that is in My Sugarsync I have formula problemsContent
I am new to Sugarsync and don't know if I am using it how I should be in this case.
My desktop docs folder is in My Sugarsync and that folder is synced to 2 other devices. What I have been doing is opening excel, creating a new doc and saving it directly to My Sugarsync > my docs etc. As a result this file is not on my local desktop.
This new doc is available on all of my synced devices through My Sugarsync however the new file is not synced back to the original desktop my docs file and thus the original file and cloud files are now not the same.
Question
In order to keep everything the same should I be working on the file on the original computer and saving it as normal and then it will be synced to Sugarsync?
Am I wrong to assume that syncing works both ways?
How does this change if I am working on a file that is synced to my home computer. I don't want the file saved locally but it should be saved back to the original desktop location and in the cloud.
In addition and I am not sure if it is related but when I open an excel file in the cloud directly from my sugarsync I am having problems with formulas on the spreadsheet not working even though they work fine if done on a spreadsheet directly on my desktop.
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SugarSync & Time Machine (Mac) (17 Comments)
Topic by Frederic GRABLI
Summary
Time Machine doesn't backup received synced files!Content
Hi,
Here's a problem I have discovered:
Let's say I have 2 Macs (Mac Computer 1 & 2) with synced folders.
When saving a file in a synced folder on Mac Computer 1: Mac Computer 2 "receives" the file on the corresponding synced folder.
However when backing up Mac Computer 2 with Time Machine, Time Machine won't back up the received files.
This is a major issue. Any idea when we can expect it to be fixed? (I doubt that Apple will consider fixing it on the Time Machine side).
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Conflict between Time Machine and Sugarsync (3 Comments)
Topic by Frederic GRABLI
Summary
Sugarsync synced folder aren't backep up by Time MachineContent
Hi everyone,
I was checking the integrity of my Time Machine backups for my differents macs and realized that some folders synced to SugarSync aren't backep up properly by Time Machine.
I've been able to replicate this problem on 4 different macs running 10.7.2 and the latest build of Sugarsync for Mac.
What happens is:
Initial Time Machine backup works fine. Incremental time machine backups work for some time and after a while changes in synced folders aren't updated in Time Machine backups although they are replicated in Sugarsync and amongst my computers through Sugarsync (but not on the Time Machine backups of the computers).
This is happening on my 4 Macs. I have another Mac where Sugarsync isn't installed which is not affected by this problem.
The only common factor between all these macs is Sugarsync.
As this problem is not easy to replicate, I invite all users using Time Machine to check their backups for missing files.
My main concern is that Time Machine seems to be running well, there are no error messages but it does not back up some files as if it did not "see" the changes that occured in synced folders.
I've already tried to reset the time machine backups and restart from scratch but this problem keeps re-occuring.
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"accept the sync request on your other computer" where? don't see such a request (14 Comments)
Topic by darkroast
Summary
how do you accept a syc requestContent
I have tried to sync a folder to a folder on another computer. I get a message saying something like "you have made a sync request. now you need to go to the other computer and accept the sync." The only problem is, when I go to the other computer there is no sign of a request for me to accept. What does it look like? Where do I find it? Thanks.
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Windows Explorer keeps refreshing in XP (24 Comments)
Topic by Steven Mitchell
Summary
While Sugarsync is working, XP keeps refreshing in explorerContent
when I create a new directory, before I have a chance to type the folder name it creates a "new folder". This is happening on two XP computers running sugarsync. It is very bothersome. I was on with tech support and so far no resolution.
This only happens in directories set up for back-up when sugarsync is active. If I close sugarsync this does not happen.
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Formatting and reinstalling windows (7 Comments)
Topic by Duncan Evans
Summary
What is the procedure for resorting SugarSync files to a new installationContent
I format and reinstall the OS on my machines fairly regularly (at least once or twice a year). I plan on doing this for my laptop soon but would like to know what i should do with SugarSync before the format and how i resort the files and folder after reinstall of the OS...
Any help would be great!
Duncan
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Sync Problem with iWork Pages Documents (6 Comments)
Topic by Frédéric Ollivier
Summary
sync is not occurring on Pages docsContent
Hi all,
With all my Pages docs, I've the same problem : initial sync between my two Macs is OK but when I modify a doc, new version is not sync'ed on the other Mac.
The 2 machines use Moutain Lion, SugarSync is up to date.
Any clue ?
Regards
Fredol
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SugarSync consistently crashes or disconnects (3 Comments)
Topic by euphr8er
MBP Retina
OS X 10.8
SugarSync 1.9.72
Whenever my macbook pro wakes from sleep, SugarSync will show as disconnected. If I quit and relaunch SS, it will always connect. I don't run any antivirus, and my OS X firewall has SS added as an exception. SS sometimes disconnects while my computer is running, or crashes altogether and disappears from the menubar. Sometimes when I relaunch, it will ask me for my credentials again, almost like it's a new install. I've never seen this behavior before a few weeks ago (been using SS for years). I created a support ticket weeks ago, sent my logs, but have not been provided any solutions.
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Sugarsync won't sync selected folders (4 Comments)
Topic by Mark KNS
Summary
Sugarsync won't sync selected foldersContent
Hello.
I just installed Sugarsync today. After select the folders that I want to sync, Sugarsync won't start to sync at all.
For example:
I choose the folder Documents in my Mac. On site show shows the folder Documents, but completely empty. The file transfer status shows absolutely nothing.
I tried to reinstall but without sucess.
Please someone help me!!!!
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Remove from Transfer Queue?
Topic by olivertwood _
Summary
I discovered I'm syncing a folder with thousands of GIT object files in it and I want it to stop!Content
I discovered that 11000 git object files are clogging up my transfer queue.
I've been into SS manager and removed the .git folder from the synced folders, but the thousands of items are still in the queue.
Is there any way for me to get rid of them; I really don't need them synced!
Thanks,
Oliver
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How to Exclude files? (28 Comments)
Topic by chhi _
Summary
Exclude files,not folders,how to do?Content
I know that folders can be excluded,but how to Exclude files? some file that I had known its name, it is too large,Constantly changing,but useless.
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Missing right-click SugarSync menu (2 Comments)
Topic by Filip Aulin
Summary
SugarSync menu not showing when right-clicking a file in Windows Explorer on MacContent
Windows is running on 'Parallels' on OS X 10.5.8. When clicking a file while holding cmd down the right-click menu shows, but without the SugarSync option (Show Versions, Get Public Link etc.). A restart did not help.
Please advise.
Regards,
Filip
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Sync doesn't work in folders below an NTFS junction (1 Comment)
Topic by ligu _
Summary
Sync doesn't work in folders below an NTFS junctionContent
Background:
A usual scenario on Vista an Win7 is to move user contents from c:\Users to a different drive, to separate system and user data. A common practice is to move c:\Users\xxx to a different drive, e.g. d:\Users\xxx, and creating an NTFS junction at c:\Users\xxx which points to d:\Users\xxx.
Problems:
1. After installing SugarSync, sync in Magic Briefcase (MB) doesn't work.
a. If I drag'n'drop a file to MB folder, SugarSync doesn't detect it, and doesn't sync it to the cloud. It doesn't shows up in SugarSync File Manager (SFM).
b. If I drag'n'drop a file to MB in SFM, the file shows up in SFM, sync to the cloud, but doesn't shows up in MB folder.
2. I've created two Test folders on desktop ( c:\Users\xxx\Desktop\Test5 and Test6 )
a. If I add Test6 folder to SugarSync from desktop context menu, sync doesn't work. The same symptoms as with MB.
b. If I do this adding with navigating in explorer to d:\Users\xxx\Desktop\Test5, and using the context menu there, then sync works. Even if I drop files in the Test5 folder on desktop (which "go" through the junction). This could be a good workaround, the problem is that this way the Test5 folder on desktop and it's contents doesn't show the sync status on file icons, can't notice which file is under sync. (See attached pic)
Questions:
- Is this a known bug?
- Is it planned to fix SugarSync to handle directory junctions?
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Can someone explain why downloads are so slow?
Topic by Razu Ahad
Is anyone else having issues downloading their work/files from the cloud onto their laptop/pc at really slow speeds? I setup a new laptop last week and SugarSync took far too long to download my files. It took several hours for the download of 6GB.
In comparison, I have a Steam Account and downloading a game demo at 5GB takes only 45 minutes because it runs at 1.8MBps download.
I understand uploads on an ADSL line WILL be slow, but download??
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SugarSync file sscbfs3.sys causing Blue Screen crashes
Topic by Lee Newman
Summary
Consistent daily BSOD crashes due to SugarSync file sscbfs3.sysContent
Starting several months ago, I started getting frequent BSODs on my PC (win7 pro 64bit). I finally had time to look at the minidump logs (see attached) and every crash is caused by a pagefault error related to driver sscbfs3.sys which is a SugarSync driver. I tried reinstalling sugarsync (but not uninstalling first) and it still happens. I am using the latest version o sugarsync 2.0.45.124340.20140226.
Besides stopping using sugarsync as a service, any way to fix this?
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SugarSync Deleted All my Data (16 Comments)
Topic by Bill Bernat
Summary
SugarSync Deleted All my DataContent
Has this happened to anybody else? Tech support has been extremely unresponsive, they so far refuse to admit that this happened.
I have a mountable drive, and I ran sugarsync without the drive that containted my sync folder mounted, and it deleted all my files from online. Then when I mounted the drive it started deleting all my files from my local hard disk. This was never a problem in the past when I would occasionally run sugarsync without my drive mounted -- it would just make the folder inactive. It occurred after I installed the latest build of the windows 7 version of sugarsync last night.
Theoretically my files are available online to restore, but they're not restoring when I follow the instructions. Tech support is really slow to respond and does not understand or acknoweldge this problem exists.
Has anybody else had this problem? Do you have pointers or suggestions?
Thanks for any help!
-billb
PS: Is there anybody from sugarsycn who can follow-up and help me with this? There was no response to my email, and I have somebody on life chat who does not understand or acknowledge the problem. Incident number is 111211-000158. Thanks for any help!
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Files stuck in upload queue (47 Comments)
Topic by Douglas Abrams
Summary
Old files stuck in my upload queue will never upload while newer files are uploadedContent
I have 28 files stuck in my upload queue. New files on this same machine are uploaded properly, but these 28 files are just stuck in the queue and never upload. Is there some way to clear the upload queue?
Thank you.
Sincerely,
Douglas
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